Selected work

Case studies, written the way I'd present them to a client.

Each study covers the situation, the decisions and their trade-offs, what shipped, and what moved. Some program details are generalized to respect client confidentiality — but every number traces to a source, and nothing here is inflated.

Enterprise analytics · AstraZeneca

Making field learning measurable

A two-year partnership turning fragmented learning signals into decision-ready analytics for a top-10 pharma's US field organization — seven production dashboards, four-of-four on-time releases, and a client now championing a unified intelligence hub.

4 of 4releases shipped on time in 2025, each signed off in writing2 yrspartnership, formally recognized twiceAnalytics strategyExecutive partnershipLife sciences

Agentic AI · Commercial analytics

An agent that writes the first draft

An end-to-end agentic workflow — Copilot Studio orchestrated with Power Automate — that turns conversational requests into structured commercial reports with governed KPI tables. It removed roughly 90% of manual document drafting.

~90%of manual document drafting removed$180K/yrof analyst time redirected to judgment workAgentic AIAutomationProduct thinking

Voice AI · Field operations

Sixty seconds from call to CRM

Production voice agents that let pharma field reps log HCP interactions, next steps, and competitive intelligence by voice in about a minute — with compliance checks built into the pipeline.

~60sto log a complete HCP interaction~70%reduction in post-call adminVoice AIField effectivenessAutomation

Operating model · Multi-client portfolio

From 140 reports to an operating model

Re-architecting a sprawl of 140+ fragmented reports into a standardized KPI taxonomy and a 70/30 core-configurable delivery framework — the operating model now carrying 2,000+ users and $200M+ in tracked brand revenue.

40%reduction in reporting build time3×executive engagement with delivered analyticsAnalytics strategyOperating modelLeadership

Analytics product · ALK

Retiring the spreadsheet

Replacing a hand-built weekly Excel ritual with an iPad-first analytics product for an allergy-care company's field force — then making it stick with a training program its VP called out by name.

same-dayturnaround on goal-logic and roster changesfull fieldforce trained by spring 2026 — sessions, office hours, refreshersProduct thinkingField effectivenessEnablement